Privacy Policy

Your personal information is very important to us. We respect the information you share with us and in accordance with new data protection regulations, we have set out our policy on how we collect and handle that information.​

 

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

 

Contact details

Email: zendogs1.1petcareservice@gmail.com

 

What Information We Collect, Use, and Why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Third party information (such as family members or other relevant parties)

• Information relating to compliments or complaints

• Records of meetings and decisions

• Website user information

 

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Addresses

• Marketing preferences

 

We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

 

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Addresses

• Purchase or service history

• Photographs

• Correspondence

 

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our Lawful Bases For The Collection and Use Of Your Data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where We Get Personal Information From

• Directly from you

 

How Long We Keep Information

• Enquiries from potential customers: No longer than 6 months

• Customer Registration and Booking Records: 3 years from the last time the dog is booked in. 

• Customer Invoicing Records: 6 years. 

 

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

 

Who We Share Information With

 

Data Processors

Accountant: This data processor does the following activities for us: Completes HMRC tax returns

Website Host: This data processor does the following activities for us: Captures data on customer contact forms

Business Bank: This data processor does the following activities for us: Holds payment information

Office Workspace Software: This data processor does the following activities for us: Stores written records, information and correspondence which may contain customer data

 

Others We Share Personal Information With

• Insurance companies, brokers or other intermediaries

• Professional or legal advisors

• External auditors

• Professional consultants

 

How To Complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

 

Email: zendogs1.1petcareservice@gmail.com

Telephone: 07778 106727

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated 29 June 2026